Returns and refunds
for parts orders.

This Refund Policy explains how Triple Shot Services Inc. handles returns, refunds, replacements, order issues, and payment reversals for parts purchased through our website or parts storefront.

Commercial coffee equipment parts may be model-specific, condition-sensitive, or intended for professional installation. For that reason, return eligibility depends on the condition of the part, whether it has been installed or used, and whether the item was standard inventory or specially sourced.

• Return requests should be submitted before sending a part back.
• Returned parts must be unused, uninstalled, and in original condition.
• Approved refunds are returned to the original payment method.
• Damaged, incorrect, or incomplete orders should be reported promptly with photos.

A part may be eligible for return when it is unused, uninstalled, free from damage, and returned with original packaging, labels, accessories, documentation, and proof of purchase.

Return requests should include your order ID, the part name or SKU, the reason for return, and photos when applicable. Please contact us before mailing or dropping off any item so we can confirm the request and provide return instructions.

Installed parts, used parts, modified parts, electrical components that have been opened or connected, special-order parts, clearance items, and items damaged after delivery may be ineligible for return unless required by applicable law or approved by Triple Shot Services in writing.

Unless we shipped the wrong item or the item arrived damaged due to a fulfillment issue, customers are generally responsible for return shipping, packaging, and any carrier charges. Original shipping, handling, and service charges may not be refundable.

Returned items are inspected after receipt. If the return is approved, the refund will be submitted to the original payment method. Your bank, card issuer, or payment processor may require additional time to post the credit to your account.

If the returned item is incomplete, damaged, used, installed, missing packaging, or otherwise outside the approved return condition, we may deny the refund or apply a reasonable restocking or condition adjustment.

If your order arrives damaged, incomplete, or different from what you purchased, contact us promptly with your order ID, photos of the packaging, photos of the item, and a description of the issue.

After review, we may offer a replacement, refund, store credit, missing-item shipment, or other practical resolution based on the circumstances and item availability.

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed, packed, shipped, or specially sourced.

If you believe a charge was made in error, please contact us first so we can review the order and payment record. We reserve the right to provide order, fulfillment, shipment, and communication records to payment processors when responding to payment disputes or chargebacks.